rk89 is committed to handling your personal data with the highest standards of security, transparency, and integrity. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a Player on our platform. Please read this document carefully alongside our Terms & Conditions.
Last Updated: January 2026Your Privacy Matters: rk89 does not sell, rent, or broker your personal data to third parties for marketing purposes. All data processing described in this Policy is carried out to deliver and improve our platform services, fulfill legal obligations, and protect the safety of our Players and our platform.
This Privacy Policy applies to all personal data processed by rk89 in connection with the website located at https://rk89.cam and all associated mobile, application, or API-based interfaces operated under the rk89 brand (collectively, "the Platform").
rk89 acts as the data controller in respect of all personal data collected from Players, prospective Players, and visitors to the Platform. As data controller, rk89 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
This Policy governs data processing activities related to Indonesian players and is written in compliance with internationally recognized data protection principles, including those reflected in applicable personal data protection frameworks. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read in conjunction with rk89's Terms & Conditions. Defined terms used herein carry the same meanings as in the Terms & Conditions unless otherwise stated.
rk89 collects the following categories of personal data from Players and Platform visitors. We collect only the minimum data reasonably necessary to provide our services and fulfill our legal obligations.
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., Indonesian KTP number), copies of identification documents submitted during KYC. |
| Contact Data | Email address, residential address (including city, province, and postal code within Indonesia), phone number (if provided). |
| Account Data | Username, encrypted password, account creation date, account tier, preferred language, currency setting (IDR). |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records denominated in IDR. |
| Transactional Data | Betting history, game session records, win/loss data, bonus claim history, wagering records. |
| Technical Data | IP address, browser type and version, operating system, device identifiers, time zone (WIB/WITA/WIT), session duration, page interaction data. |
| Communications Data | Records of communications between you and the rk89 support team, including live chat transcripts, email correspondence, and any documents submitted to support. |
| Marketing Preferences | Opt-in or opt-out status for promotional email communications, notification preferences set within the Account dashboard. |
We do not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless required by our responsible gaming obligations (for example, where a player discloses a gambling-related health concern in connection with a self-exclusion request).
rk89 collects personal data through the following channels and mechanisms:
Data you provide directly when you:
Data collected automatically when you visit or interact with the Platform:
rk89 may receive data about you from the following external sources:
rk89 processes your personal data for the following specific purposes. We do not process personal data for any purpose that is incompatible with those listed here without first obtaining your consent or establishing a new lawful basis.
Each processing activity carried out by rk89 rests on one or more of the following recognized legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation and management, payment processing, bet settlement, KYC verification, and customer support — all necessary to perform the contract between rk89 and the Player. |
| Legal Obligation | Anti-money laundering screening, identity verification, transaction record-keeping, and responding to lawful requests from regulatory or law enforcement authorities. |
| Legitimate Interests | Fraud detection, security monitoring, multi-account prevention, platform analytics, and responsible gaming monitoring — where rk89's interests do not override the Player's fundamental rights. |
| Consent | Marketing communications (email newsletters, promotional offers). Consent may be withdrawn at any time without affecting the lawfulness of prior processing. |
| Vital Interests | Processing in limited circumstances where it is necessary to protect the vital interests of the Player, for example in a responsible gaming crisis situation. |
rk89 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
rk89 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include:
rk89 may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required by law, court order, or regulatory directive. We will, where legally permissible, notify the affected Player of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of assets involving rk89, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via your registered email address before any such transfer takes effect and before your data becomes subject to a different privacy policy.
rk89 may share aggregated, anonymized, and de-identified statistical data with business partners, analytics providers, or industry research bodies. Such data cannot be used to identify any individual Player and is not subject to this Privacy Policy.
No Third-Party Marketing: rk89 does not share, sell, or license your personal data to third-party advertisers or marketing agencies for their own promotional use. Any marketing communications you receive from rk89 are sent directly by us and only if you have opted in.
rk89 operates globally and some of our service providers are located outside of Indonesia. As a result, your personal data may be transferred to, stored in, or processed in countries other than Indonesia. These countries may have data protection laws that differ from those in Indonesia.
Where such international transfers occur, rk89 ensures that appropriate safeguards are in place to protect your personal data, including:
Players may request further information about international transfer safeguards by contacting our support team at [email protected].
rk89 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following default retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of the active account relationship, plus 5 years following account closure. |
| Financial & Transaction Data | Minimum 5 years from the date of each transaction, in compliance with AML record-keeping obligations. |
| KYC Documents | 5 years following account closure or the most recent KYC refresh, whichever is later. |
| Betting & Game Records | 3 years from the date of each transaction, extendable where a dispute is pending. |
| Support Communications | 3 years from the date of the most recent interaction on the relevant support ticket. |
| Marketing Preferences | Retained until you withdraw consent or close your account, whichever is earlier. |
| Technical & Log Data | 13 months from the date of collection, unless retained longer for fraud investigation purposes. |
When personal data is no longer required, rk89 securely destroys or anonymizes it in accordance with our internal data disposal procedures. Anonymized data may be retained indefinitely for analytical purposes.
rk89 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Our security framework includes:
While rk89 applies rigorous security measures, no internet transmission is entirely risk-free. Players are responsible for keeping their own Account credentials confidential and for using secure networks when accessing the Platform.
rk89 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyze how Players interact with our services. The following categories of cookies are used:
| Cookie Type | Purpose & Description |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These cookies manage session authentication, maintain your login state, and enable core features such as bet placement and account management. These cannot be disabled. |
| Functional | Remember your preferences such as language settings, currency display (IDR), and preferred sports markets. Disabling these cookies may limit Platform functionality. |
| Analytical | Collect aggregated, anonymized data on how Players navigate and use the Platform, enabling rk89 to identify performance improvements and usability issues. |
| Security | Used for fraud detection, multi-account identification, and session security monitoring. These are essential to protect the integrity of the Platform and the safety of Player accounts. |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies may prevent you from accessing certain features of the rk89 Platform. rk89 does not use third-party advertising or behavioral targeting cookies.
As a Player on the rk89 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 calendar days of receiving a valid request.
Request a copy of all personal data rk89 holds about you, along with details of how it is processed.
Request correction of any inaccurate or incomplete personal data held in your Account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that rk89 restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
Request a structured, machine-readable copy of the personal data you have provided to rk89, for transfer to another service provider.
Object to processing based on legitimate interests or direct marketing. Marketing opt-outs take effect within 5 business days of a valid request.
rk89 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. Where a request is refused, rk89 will provide a written explanation of the reasons and inform you of your right to escalate the matter to a supervisory authority.
The rk89 Platform is intended exclusively for adults aged 21 years and above. rk89 does not knowingly collect personal data from individuals under the age of 21, and the Platform is not directed at minors in any jurisdiction.
If rk89 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any funds deposited by an underage individual will be returned via the original payment method after verification, and all associated betting activity will be voided.
If you believe that a minor may have registered an Account on rk89 using false information, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all verified reports without delay.
21+ Only: By using the rk89 Platform, you confirm that you are at least 21 years of age. Age verification documentation may be required at any point during your account lifecycle. Providing false information about your age constitutes a serious breach of our Terms & Conditions.
The rk89 Platform integrates with third-party services, including game content providers, payment processors, and analytics tools. While rk89 carefully selects and vets all third-party partners, we are not responsible for the privacy practices of these external parties.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft operate under their own privacy frameworks and may independently collect certain technical data (such as session identifiers and game outcome data) in the course of delivering their games through our Platform. This data collection is governed by each provider's own privacy policy.
Payment providers including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja independently collect and process the financial data required to execute your transaction. rk89 does not have visibility into your full banking credentials — we receive only the confirmation data necessary to credit your Account balance.
rk89 does not control and is not responsible for the content, privacy practices, or security of any third-party websites that may be referenced in our communications. We recommend that you review the privacy policy of any third-party service you interact with.
rk89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The "Last Updated" date at the top of this page will be revised whenever changes are made.
Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — rk89 will notify you by email to your registered address at least 14 days before the changes take effect. For minor or administrative updates, the revised Policy will be published on this page without separate notification.
Your continued use of the rk89 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the changes, you should cease using the Platform and request account closure before the revised Policy takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact rk89's Privacy & Compliance team using the details below.
Email: [email protected]
Subject Line: Please mark privacy-related requests as "Privacy Request – [Your Username]" to ensure prompt routing to our compliance team.
Response Time: We aim to acknowledge all privacy requests within 3 business days and provide a full response within 30 calendar days.
Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7), with Indonesian-speaking agents available around the clock.
If you are not satisfied with rk89's response to your privacy complaint, you have the right to escalate the matter to a competent data protection supervisory authority in your jurisdiction. rk89 will cooperate fully with any such investigation.
Six core principles that define how rk89 handles your personal data — every day, on every transaction.
Every byte of data transmitted between your device and rk89 is protected by industry-standard SSL/TLS encryption. Your financial data, KYC documents, and account credentials are never sent in plain text.
rk89 has a strict policy against selling, renting, or brokering your personal data to third-party marketers. Your data is used solely to deliver and improve our services, and to meet our legal obligations.
You hold six recognized data rights — access, rectification, erasure, restriction, portability, and objection. Submit a request to [email protected] and we will respond within 30 calendar days.
We collect only the personal data that is strictly necessary to operate your account, process your transactions in IDR, and comply with KYC and AML obligations. No unnecessary data points are gathered.
rk89 applies clear data retention schedules. Financial records are held for a minimum of 5 years for AML compliance; other data categories are deleted or anonymized as soon as they are no longer needed.
Promotional emails and bonus notifications are sent only with your explicit consent. You can withdraw marketing consent at any time via your Account dashboard, with effect within 5 business days.
Our compliance team is available 24/7 to address any privacy concern or data rights request.
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